Emails, phone calls, texts, messaging systems of every kind! Are we making ourselves too available at the expense of actually getting the work done? I know lots of accountants suffered…
How welcoming is your business?
I’m on holiday and the town I’m staying in has all sorts of churches in the centre. But the thing that strikes me is how uninviting some of them are.…
Communication overload – how accessible should you be?
This is the busiest time of year for accountants and we’re often overwhelmed by contact from clients (in addition to the clients who never respond to any of our chasing…