Lots of client meetings this week. Yes, we need to know our clients for AML but chatting to them usually results in extra work. Sometimes it’s a quick query that…
People are more important than things
This is one of my fundamental beliefs although it may sound a little odd for an accountant who primarily advises people how to grow their business and/or how to make…
Confidentiality comes as standard
When I joined ICAEW as a trainee accountant sometime back in the dim and distant past I signed up to a code of ethics. Like most accountants I take that…
How to train your clients
I see lots of people complaining or rolling their eyes at the behaviour of certain ‘vampire’ clients that suck far more time and resources than the average client. But what…
I’m worried about increasing my prices in case I lose clients
It’s a common fear but your existing clients will be less price sensitive if you are doing a good job. Have a look at this example (numbers rounded for simplicity)…
Communication overload – how accessible should you be?
This is the busiest time of year for accountants and we’re often overwhelmed by contact from clients (in addition to the clients who never respond to any of our chasing…