After last week’s post I was asked which CRM we use. As I run three businesses (Minerva Accountants, Hudson Business Advice, and Minerva Technology) we use two different systems. You…
Implementing a CRM system in your business
Once your business outgrows you and a few contacts on your phone it is worth implementing a proper CRM (customer relationship management) system. Register with ICO (Information Commissioners Office) and…
Communication overload – how accessible should you be?
This is the busiest time of year for accountants and we’re often overwhelmed by contact from clients (in addition to the clients who never respond to any of our chasing…