Lots of client meetings this week. Yes, we need to know our clients for AML but chatting to them usually results in extra work. Sometimes it’s a quick query that…
People are more important than things
This is one of my fundamental beliefs although it may sound a little odd for an accountant who primarily advises people how to grow their business and/or how to make…
How to train your clients
I see lots of people complaining or rolling their eyes at the behaviour of certain ‘vampire’ clients that suck far more time and resources than the average client. But what…
What do accountants and dentists have in common?
We’re both viewed as necessary evils. I was quite shocked when, a few years ago, an old friend told me that she would rather see her dentist than her accountant.…
When should I recruit?
It’s a question I’m often asked. You need to recruit BEFORE you get busy so that you have time to train your latest employee. Particularly if this is your first…
Underselling or underserving
Many of us are nervous of appearing too “salesy” but do we end up underserving our clients/customers as a result? Thinking back to a long lunch with a friend a…